1. What is OPParts Online?

OPParts Online is an independent online store and sourcing platform for spare parts and technical products for passenger cars, vans, trucks, motorcycles, construction machines, generators and marine applications.

2. Can I search by part number?

Yes. You can search by part number, OE number, OEM number, reference number, cross-reference number or other product information available in the store.

3. Are manufacturer names and part numbers used for identification only?

Yes. Manufacturer names, brand names, OE/OEM numbers, part numbers and reference numbers are used for identification, informational and descriptive purposes only. OPParts Online is not an authorised dealer, distributor or partner of manufacturers unless clearly stated otherwise.

4. Are the products new?

OPParts Online may offer new and remanufactured products. If a product is remanufactured or has special characteristics, this should be indicated in the product description, sales documents or other information provided before purchase.

5. Do I need to create an account to place an order?

The store may allow purchases as a guest or as a registered customer, depending on the available functionality. A customer account may provide access to order history, saved data and additional functions.

6. When is the order created?

An order is created when the customer completes the checkout process and confirms the order using the order confirmation button. Unless the store clearly states otherwise, placing the order means concluding a sales contract.

7. What happens if I place an order but do not pay?

An order that has been placed but not paid for may be automatically cancelled 36 hours after completion of the order process, unless OPParts Online has expressly accepted another payment deadline or settlement method.

8. Does adding a product to the cart reserve it permanently?

No. Products added to the cart but not covered by an effectively placed and paid order do not guarantee permanent reservation or availability. Product availability may change until the order is effectively placed and paid for.

9. How are delivery costs calculated?

Delivery costs are calculated during checkout if automatic delivery cost calculation is available. The cost may depend on the delivery country, address, shipment weight, dimensions, number of parcels, product type, packaging requirements and carrier rates.

10. Why can some products require an individual transport quotation?

Heavy, long, oversized, fragile, glass, palletised or special-handling products may require manual logistics assessment and an individual transport quotation.

11. Do you ship worldwide?

OPParts Online provides international deliveries where delivery is legally and logistically available. Delivery may be restricted by sanctions, embargoes, export restrictions, carrier availability, customs requirements or internal compliance policy.

12. Why can delivery to some countries be blocked?

The store may block delivery cost calculation, payment or order placement if the delivery country, billing country or order data indicates a risk of violating sanctions, embargoes, export restrictions or other applicable legal restrictions.

13. Can I return a product as a consumer?

In general, a consumer has the right to withdraw from a distance contract within 14 days without giving any reason, unless a statutory exception applies. Details are available in the Returns Policy.

14. Do I have to use the withdrawal form?

No. The withdrawal form is a sample form and using it is not mandatory. A consumer may withdraw from the contract by submitting any clear statement of withdrawal.

15. Where can I find the withdrawal form?

The sample withdrawal form is available here: Withdrawal Form.

16. Can business customers return products?

Business customers are generally not entitled to the statutory consumer right of withdrawal. B2B returns are possible only after prior written acceptance by OPParts Online and may be subject to individual return conditions.

17. Can electrical or electronic parts be returned?

Return restrictions for electrical, electronic or delicate products apply only to the extent permitted by applicable law. Installation, connection, use or damage may affect the assessment of a return or the amount refunded where permitted by law.

18. What should I do if the package arrives damaged?

If possible, report the damage to the carrier upon delivery, ask for a damage report or note, take photographs of the packaging and damaged product, keep the packaging and contact OPParts Online as soon as possible.

19. How can I submit a complaint?

Complaints may be submitted by e-mail to claim@opparts.online or in writing to the registered office address of OPParts Online.

20. How can I contact OPParts Online?

You can contact OPParts Online by e-mail at support@opparts.online or by telephone at +48 668 059 777.