Delivery & Shipping Policy

1. Countries excluded from delivery

OPParts Online conducts international sales and deliveries; however, it does not deliver to countries, regions, persons or entities subject to sanctions, embargoes, export restrictions, trade restrictions, carrier restrictions or other legal restrictions or OPParts Online’s internal compliance policy.

As of the publication date of this Delivery & Shipping Policy, delivery is excluded to the following countries:

Belarus, Democratic Republic of the Congo, Central African Republic, Guinea, Guatemala, Guinea-Bissau, Iraq, Iran, North Korea, Libya, Mali, Myanmar, Niger, Nicaragua, Russia, Sudan, Somalia, South Sudan, Syria, Venezuela, Yemen and Zimbabwe.

The list of countries excluded from delivery may change in the event of changes in applicable law, sanctions, embargoes, export restrictions, carrier restrictions, logistics availability or OPParts Online’s internal compliance policy.

The store system may automatically block the possibility to calculate delivery costs, select a delivery method, make payment or place an order if the delivery country, billing country or other order data indicates a risk of violating sanctions, embargoes, export restrictions or other applicable legal restrictions.

2. Delivery coverage

OPParts Online provides international deliveries, subject to product availability, carrier availability, shipping restrictions, payment availability, customs requirements and compliance checks.

Delivery availability may depend on:

the delivery country;
the delivery address;
the billing country;
the type, size and weight of the product;
the order value;
the selected payment method;
availability of carriers or logistics services;
customs, export or import requirements;
applicable sanctions, embargoes or trade restrictions.

If delivery to a given address is not available, the customer may not be able to select a delivery method or complete the order.

3. Delivery methods and logistics partners

Deliveries may be carried out through logistics brokers, courier companies, carriers, parcel operators, pallet shipment operators or other logistics service providers selected by OPParts Online or made available during the order process.

Available delivery methods may vary depending on the destination country, product type, shipment dimensions, shipment weight, order value and carrier availability.

OPParts Online may use different logistics providers for different types of shipments, including standard parcels, international courier shipments, pallet shipments, heavy goods, long goods, fragile goods or shipments requiring special handling.

The name of the final carrier may not be known or visible at the time of placing the order or automatic delivery quotation. The final carrier, logistics broker or delivery operator may be indicated only after the order has been completed, packed and the shipment has been arranged. If tracking is available, the customer will receive information about the carrier and tracking number after the shipment has been dispatched or after the transport order has been created.

4. Delivery costs

Delivery costs are calculated during the order process if automatic delivery cost calculation is available.

The delivery cost may depend on:

the delivery country and address;
shipment weight;
shipment dimensions;
number of parcels;
product type;
packaging requirements;
the delivery method calculated or selected automatically by the system;
carrier rates;
customs or export requirements;
whether the shipment is a standard parcel, long parcel, heavy parcel, pallet shipment or special shipment.

Delivery costs are presented before the order is placed, unless the order requires an individual transport quotation.

5. Individual transport quotation

Some products may require an individual transport quotation. This may apply in particular to:

heavy products;
long products;
oversized products;
pallet shipments;
fragile products;
glass elements;
products requiring special packaging;
products requiring manual logistics assessment;
shipments to locations for which automatic carrier pricing is not available.

If an individual transport quotation is required, the customer may be informed during the order process or by store support. In such a case, order processing may require additional contact with the customer before shipment is confirmed.

If the store allows the customer to place an order before the final delivery cost is confirmed, OPParts Online may contact the customer to confirm the available delivery method, delivery cost and estimated delivery time.

6. Delivery time

Delivery times displayed in the store are estimated, unless clearly stated otherwise.

The estimated delivery time may include:

product preparation time;
warehouse handling time;
packaging time;
carrier collection time;
transit time;
customs clearance time, if applicable;
additional time required for international, oversized, pallet, heavy or special shipments.

Delivery time may vary depending on the destination country, carrier availability, product availability, public holidays, customs procedures, weather conditions, transport disruptions or other events beyond the control of OPParts Online.

If the delivery time changes significantly, OPParts Online will make reasonable efforts to inform the customer where possible.

7. Product availability and shipment preparation

OPParts Online makes reasonable efforts to keep product availability information up to date. However, in exceptional cases, availability may change before the order is shipped, for example when several customers order the same product at a similar time, warehouse data is updated with a delay or an unexpected change occurs on the warehouse or logistics process side.

If a product becomes unavailable after the order has been placed, or only part of the ordered quantity is available, OPParts Online may contact the customer to propose:

a later delivery date;
partial shipment;
a substitute or alternative solution, if available;
modification of the order;
cancellation of the order and refund for unavailable products.

8. Split shipments and partial deliveries

Depending on product availability, shipment size, product category, warehouse location, logistics requirements or carrier restrictions, an order may be delivered in more than one shipment.

Split shipments may be used in particular where:

products are shipped from different locations;
products require different types of packaging;
some products are available earlier than others;
the order contains both standard and oversized products;
carrier rules require separate parcels;
pallet or freight shipment is required for part of the order.

If split shipment affects the delivery cost or delivery time, OPParts Online will inform the customer where required.

9. Packaging

Products are packed in a manner appropriate to their type, size, weight and transport requirements.

Special packaging may be used for fragile, heavy, long, glass, electronic, remanufactured or high-value products.

The customer should inspect the shipment upon delivery. If the packaging is visibly damaged, the customer should, where possible:

immediately report the damage to the carrier;
ask the carrier to prepare a damage report or delivery note;
take photographs of the packaging and damaged products;
contact OPParts Online as soon as possible.

Failure to immediately report visible transport damage may make it more difficult to handle a transport claim, but it does not limit mandatory consumer rights where applicable.

10. Customs clearance, duties and import charges

For deliveries outside the European Union or outside the customer’s customs territory, the order may be subject to customs clearance, import duties, taxes, fees or other charges imposed by the destination country.

Unless expressly stated otherwise, the customer is responsible for:

customs duties;
import taxes;
VAT or similar local taxes;
customs clearance fees;
brokerage fees;
local administrative charges;
providing information or documents required by customs authorities.

OPParts Online is not responsible for delays caused by customs procedures, inspections, missing documents on the customer’s side, import restrictions or decisions of customs authorities.

The customer is responsible for ensuring that the ordered products may be legally imported into the destination country.

11. Export control and restricted goods

Some products may be subject to export control, import restrictions, trade restrictions, sanctions, embargoes or other legal restrictions.

OPParts Online may refuse to process or ship an order if there is a risk that the order, product, customer, delivery address, billing address, destination country or intended use of the product may violate applicable law, sanctions, export control regulations or OPParts Online’s internal compliance policy.

OPParts Online may request additional information from the customer if this is necessary to verify compliance with applicable legal or logistics requirements.

12. Incorrect or incomplete delivery data

The customer is responsible for providing correct and complete delivery data.

Incorrect, incomplete or outdated delivery data may result in:

delivery delay;
failed delivery attempt;
return of the shipment;
additional carrier charges;
additional customs or administrative costs;
cancellation of the order.

If the shipment is returned due to incorrect or incomplete data provided by the customer, OPParts Online may charge the customer additional shipping costs, return shipment costs or re-shipment costs, subject to applicable consumer protection laws.

13. Failed delivery and uncollected shipments

If the customer does not collect the shipment, refuses to accept the shipment without justified reason, is not available at the delivery address or fails to provide information required by the carrier or customs authorities, the shipment may be returned to OPParts Online.

In such a case, OPParts Online may contact the customer to arrange re-delivery, cancellation of the order, refund or another solution.

Failure to collect a shipment by the customer is not automatically treated as a valid withdrawal from the contract, unless the customer has submitted a clear statement of withdrawal from the contract or applicable law provides otherwise.

If the shipment is returned to OPParts Online due to the customer’s failure to collect it, refusal to accept it without justified reason, provision of an incorrect address or lack of cooperation required for delivery, OPParts Online may contact the customer to determine further steps.

Additional, justified and documented costs incurred in connection with failed delivery, return of the shipment, storage of the shipment or re-shipment may be charged to the customer to the extent permitted by applicable law, subject to mandatory consumer rights.

14. Risk of loss or damage

In the case of consumers, the risk of loss of or damage to the goods generally passes to the consumer when the goods are physically received by the consumer or by a third party indicated by the consumer, other than the carrier.

In the case of business customers, the risk of loss of or damage to the goods may pass in accordance with agreed delivery terms, commercial arrangements or applicable law.

Nothing in this section limits mandatory consumer rights under applicable law.

15. Delivery to business customers

In the case of business customers, delivery terms may be subject to individual arrangements, including the delivery method, delivery cost, delivery time, packaging, pallet shipments, freight handling, documentation, export procedures, additional transport protection, shipment insurance, transfer of risk and liability for transport.

If individual terms are agreed in writing between OPParts Online and a business customer, such terms may take precedence over this Delivery & Shipping Policy to the extent permitted by law.

In the case of business customers, unless otherwise agreed by the parties in writing, the risk of loss of or damage to the goods passes to the business customer when the goods are handed over to the carrier, logistics broker, freight forwarder, delivery operator or another entity accepting the shipment for transport.

If OPParts Online arranges transport for a business customer, it acts in this respect as an entity assisting in the organisation of shipment on the basis of order data and available logistics services. The transport cost, any additional transport protection, shipment insurance and carrier terms may be included in the delivery cost or agreed individually with the business customer.

If the order value, product characteristics, delivery country or selected method of transport justify additional transport protection, the cost of such protection may be added to the delivery cost or agreed individually with the business customer.

After the goods are handed over for transport, the business customer bears the transport risk to the extent permitted by applicable law and agreed commercial terms.

OPParts Online may provide the business customer with documents, shipment number, carrier or logistics broker details and other information needed to report transport damage.

If OPParts Online is formally a party to the contract with the carrier or logistics broker, OPParts Online may submit a transport claim to the extent justified by the documents, the terms of the relevant logistics operator and the arrangements with the business customer.

The business customer is obliged to promptly provide OPParts Online with the documentation necessary to submit or handle a transport claim, in particular photographs of the damaged shipment or goods, a damage report, a description of the event, information about the delivery date and other documents required by the carrier, logistics broker or delivery operator.

The above provisions do not automatically constitute the application of any specific Incoterms rule, unless such Incoterms rule is expressly indicated in the order, offer, invoice, order confirmation or individual commercial terms.

If the parties expressly agree to apply Incoterms rules, they should indicate the relevant rule, place and version of Incoterms, e.g. Incoterms® 2020.

16. Tracking and delivery notifications

If tracking is available, the customer may receive tracking information by e-mail, through the customer account, through the carrier’s system or by another notification method.

Tracking availability depends on the carrier, shipment type and destination country.

OPParts Online is not responsible for inaccuracies or delays in tracking information provided by external carriers or logistics service providers.

17. Changes to the Delivery & Shipping Policy

OPParts Online may update this Delivery & Shipping Policy in particular in the event of:

changes in delivery countries;
changes in sanctions, embargoes or export restrictions;
changes in carrier availability;
changes in logistics providers;
changes in delivery methods;
changes in customs or import requirements;
changes in store functionality;
changes in applicable law.

The current version of this Delivery & Shipping Policy is available on the OPParts Online website.

18. Contact regarding delivery and shipping

In matters concerning delivery, shipping, customs information, delivery restrictions or shipment status, the customer may contact OPParts Online:

Multi Trade Hub Sp. z o.o.
ul. Osiedle 28
46-060 Prószków
Poland
E-mail: support@opparts.online
Telephone: +48 668 059 777